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About Phoenix

Phoenix is a business organisation formed by a team of professionals with a wealth of experience in the Private Security and General Services Sector in Spain. With the goal of improving and revamping the characteristics of the security companies that already exist in the market, PHOENIX Vigilancia y Seguridad was founded and developed as an innovative company which is capable of implementing improvements at all levels of its business structure and services. Phoenix is characterised by offering a personalised and friendly service, both to the customer and the worker. Thus, by understanding the needs of our customers and assessing the skills of our employees, we are able to provide an excellent service.

Our customer service

To guarantee the services requested by our customers, Phoenix is fully committed to meeting the needs of each project. Furthermore, its Security Consultancy examines the way of achieving the best results to advise each customer on an individual basis, in accordance with their facilities and requirements.

Additionally, it not only makes available the advice and support, but also the material means, including equipment, devices and security systems, or the physical means, Security Guards, protection of people, Patrols, surveillance of explosives...etc.

Once the optimum service has been achieved, Phoenix ensures and improves quality through regular controls for the work areas, ongoing staff training and, of course, dealing with the requests from customers if the needs of the service change. For this reason, in addition to Phoenix, the Company Opción A Gedes Servicios Generales is also involved in the service. This company will procure the security and general services support staff that may be required by customers (caretakers, receptionists, telephone operators, Doormen...).

In order to guarantee quality to our customers, the well-being of our employees is vital. This is another of Phoenix’s characteristics.

Our customer service

Our support for workers

Given that personalised customer service is fundamental, treating our employees in the same way is one of the cornerstones of Phoenix.

During the recruitment process, we already know the main features and working conditions that each person will perform best under. This is the only way it is possible to find the appropriate team for each service and provide them with specific training for it.

This is the starting point from which the well-being of employees is safeguarded, either individually or as a team, understanding and supporting the specific needs in each case, without this affecting the conditions for the customer.

Here at PHOENIX, we strive to improve your security with a more friendly service.

Contact PHOENIX Vigilancia y Seguridad | Opción A Gedes Servicios Generales

902 026 122
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